FAQs

How can we help?

General Enquiries

How do I make a complaint?

Complaints are extremely rare, but when we do miss something,
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My audio on Zoom isn’t working on my mobile device.

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How do I join my Zoom meeting for my Coaching Call?

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How do I join computer/device audio on Zoom?

On most devices, you can join computer/device audio by clicking
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What is the best way for students who don’t have a paid zoom account to record their Coaching Observation?

If you cannot attend all premium course workshops, please do not
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What if I can’t attend a premium course workshop?

If you cannot attend all premium course workshops, please do not
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Can I search for trainings on Coachflix?

Yes you can! To search for a specific training on
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How do I unsubscribe from The Coaching Masters emails?

If you wish to unsubscribe from our emails you can follow the
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I’m outside the UK, will DST changes affect the timetable of the weekly sessions?

Every year, we have DST changes for the UK and
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I have activated my course, but cannot continue right now, can I pause my course?

he way our premium courses are structured means they flow
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How can I reschedule or cancel my coaching call?

If you need to reschedule or cancel your Coaching Call
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Who are The Coaching Masters?

“THE COACHING MASTERS ARE DISRUPTING THE COACHING INDUSTRY BY MAKING
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How many other students will be on the same course as me?

Our course vary in size meaning the number of students
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What happens during the live workshops?

The workshops within our Premium courses are specifically designed to
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Where can I find the TCM logos to download?

There are a couple of places within our members area
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Can TCM help me find potential coaching clients?

Our courses equip you with essential tools to become a
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What should I do If I have trouble accessing my weekly course workshop?

We understand that technical issues can occur from time to
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What is the maximum time I can wait before activating my course?

When you sign up for a course, you will see
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The name on my e-certificate is incorrect, how do I update this?

To update the name that is showing your e-certificate please
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Do you offer course bundles?

Yes! We do offer course bundles if you wish to
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How do I submit two links for my Coaching Observation?

To submit your Coaching Observation, you simply type in one
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How can I submit my observation assessment if I cannot record through Zoom?

You may upload your video online via any form of
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How do I update my address so I can receive my certificate?

When you submit your final assessment via your members area,
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Do I need a Facebook account to join the Coaching Masters membership or courses?

No! We are in the process of creating a new
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Would taking 2 courses at once be manageable?

Taking two courses at once can be perfectly manageable for
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Will there be any workshops during public holidays?

Workshops will usually take place regardless of most public holidays,
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Where can I find the course timetable on the TCM website?

To check our Timetable on the TCM website please follow
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Do I need to have an active Membership in order to access a Coaching Masters Premium Course?

The TCM Membership and premium courses we offer are separate products,
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Who are the founders of TCM?

The Coaching Masters was Founded by Lewis Raymond Taylor and Liam James Collins.
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If I purchase a premium course, do I need to pay monthly for the membership too?

Great news! When you invest in one of our Premium
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Where can I find my NLP training manual?

To access your NLP training manual, Firstly, you need to
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Where can I order the Coaching Card deck?

You can purchase the TCM Card Deck by following this
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Where can I find a contract template to send to clients?

We have a whole section on our website dedicated to
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Where can I find my e-certificates?

You can access your e-certificates by following the below instructions:
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How can I join the The Coaching Masters mailing list?

To join The Coaching Masters Mailing List, and to receive a
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Where can I find the weekly TCM TV?

TCM TV Episodes are delivered via Facebook LIVE every Sunday
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Why am I getting an error 404 message when I am on the TCM website?

If you are having issues with the website and see
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For my assessment, how do I share my Zoom recording link publicly?

For your assessment to be reviewed, it is ESSENTIAL your
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How do I upload my coaching observation assessment recording?

You may upload your video online via any form of
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How do I print my premium course slides?

To print your slides from your premium course, you will
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I am falling behind with premium course training, do I have to complete the course in the number of weeks from when I started?

We are sorry to hear you feel you are falling
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How do I activate my course?

When you sign up for a course, you will see
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Will I still have access to my Premium Course Content even after finishing the course?

Yes! Once you have signed up for one of our Premium
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Can I get insurance for my coaching business?

After gaining any of our qualifications, you’re eligible to gain
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Where can I find the zoom links for the Live Workshops?

You can find your zoom link for your live workshop underneath your
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Will I receive feedback on my premium course assessment submission?

When you submit your premium course assessment it is thoroughly
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How do I catch up on missed Live Course Workshops?

Because we use breakout rooms within our live workshops, unfortunately,
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IF YOU’RE A NEW STUDENT OR AN EXISTING STUDENT CURRENTLY TAKING YOUR COURSE. DO NOT PRESS THIS BUTTON AS YOUR PROGRESS WILL BE LOST. SIMPLY ACTIVATE YOUR COURSE OR CLICK ON PURCHASED ENTER AS NORMAL TO SEE YOUR UPDATED COURSE MATERIAL.

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Total Training Hours:  6 hrs & 30 mins