Important: By accessing the site, you agree to these terms and conditions. If you do not agree to these terms and conditions, you should not use or access the site or purchase our services.
1. Agreement
These are the Terms and Conditions of The Coaching Masters Group Limited, a company registered in England and Wales under company number 13902979 with its registered office at International House, 142 Cromwell Road, London, United Kingdom, SW7 4EF (“we”, “us”, or “our”).
These Terms and Conditions outline the basis for providing our Services. By purchasing from us, you confirm that you are over 18 years old, have reviewed these Terms and Conditions, are legally capable of entering contracts, and that all information you provide is true and accurate, forming a legally binding agreement governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.
2. Services
We deliver online courses, subscriptions, programs, accreditations, certifications, and other business-related or coaching-related services (the “Services”) online – found on our website and our app.
3. Community Safety
When you join our community, app, groups, or interact with anyone inside our community, you agree to not use the groups for any unlawful purpose, and not upload, post, or share content that is defamatory or offensive to others.
4. Safeguarding
Our Services support your business development or achieving qualifications; they are not a substitute for counselling or therapy services. If you’re seeking medical or professional help for your mental health, please consult a relevant medical professional. We are not liable for any emotional distress arising from using the Services, and we reserve the right to terminate your use of the Services and the contract between us on giving you 14 days’ written notice if we have concerns about your suitability to use the Services safely.
5. Order Acceptance
The Service you purchase will be delivered according to the details on our website and app at the time of your purchase. We reserve the right to make reasonable changes to the Services without prior notice, ensuring the Service still matches the original description or offering a reasonable alternative.
6. Payments
The purchase fee for your chosen Service either via our website, app, or sales representative and your payment confirmation or subscription receipt sent via email form a legally binding agreement of these amounts due. You can cancel the membership at any time. For a university subscription, you are agreeing to a minimum term of 12 months. After the 12 month period, you can cancel at any time, or you will be continue to be automatically billed monthly.
Payments are charged in USD. Payments from banks using different currencies may incur a foreign transaction fee at your bank’s discretion. You must maintain all scheduled payments on time to avoid your Services being suspended, and any qualified or accredited status being disqualified. You will not receive your physical copy of your certificate until your subscription is completed.
Since our Services are subscription-based services, your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date, or you have purchased a lifetime access product. By subscribing, you authorise Stripe to charge your selected payment method for recurring payments.
7. Accessibility
Lifetime access means access for as long as we continue to offer the Service, subject to operational feasibility. For users who purchase lifetime access to University, we are committed to providing lifetime access and will always act in the best interests of our customers to sustain and maintain the offering. However, as businesses evolve, some elements of our Services may change over time. If adjustments are required, we will strive to offer an equivalent service to ensure continuity and value for our customers.
In rare circumstances beyond our control, such as industry and regulatory changes, business closure, or unforeseen external factors, we reserve the right to limit, suspend, or discontinue our Services. If you have not yet received value from the Service equivalent to at least the total cost of a two-year annual subscription, you may be eligible for a refund. We reserve the right to determine eligibility for such refunds based on the total access and benefits provided up to that point.
8. Cancellation and Refunds
As you are accessing an online product in the course of business, trade or profession, you are a business and not a consumer, and therefore, you do not have a right to a 14-day cooling off period. You may, however, be able to claim a refund under the Quality Assurance Money-Back Guarantee.
Membership: No refunds are available for Membership, however, you may cancel your subscription at any time.
University: Quality Assurance Money Back Guarantee: If you’re not happy with our Services, you can request a cancellation and refund within 14 days of signing up, provided you have attended at least one training session and one workshop between the 7th and 14th day. After the 14-day period, a one-year minimum enrolment applies. Refunds are only available for issues related to service quality and not for personal or financial changes.
Chargebacks: You agree to attempt resolution through our internal support team before initiating a chargeback with Stripe. Unauthorised chargebacks through your bank violate your contract with us, and we reserve the right to take legal action to protect our reputation.
Refund Exchange Rate: Refund amounts may vary due to exchange rate fluctuations, which are beyond our control.
9. Financial Recovery
If you default on your payments, our debt escalation process will be initiated. This includes: Stripe attempting to retry the payment, communication from us to help obtain another payment method, final warning and then termination of subscription where the payment is then owed. Your matter will then be passed to Lovetts Solicitors, who follow a four-step recovery process: formal letter before proceeding, legal claim, filing of CCJ and enforcement.
10. Confidentiality
We won’t share or use your confidential information without your consent. Confidential information disclosed to you by us or other users belongs solely to the discloser. You agree not to share or use it outside of the services. Disclosure is allowed if there’s a risk of harm to yourself or others, if the confidential information was already known by us, if it is public knowledge, or if we are required to disclose it by law.
11. Intellectual Property
The content you receive from us as part of Services, including all materials, information, resources, data, or similar content provided by us, is our intellectual property. We protect our intellectual property rights seriously. When you purchase our Services, you receive a personal, limited, non-transferable, non-exclusive, revocable license to access, view, and use our intellectual property solely for the intended purposes. You agree not to copy, reproduce, sell, license, share, or distribute any of our intellectual property at any time. Breaching these Terms and Conditions may result in damages, loss, and legal remedies, including injunctive relief.
12. Data Protection
We respect your right to privacy and so we comply with our obligations under the EU retained version of the General Data Protection Regulation ((EU) (2016/679) and other recognized data protection laws. When you share testimonials, reviews, content, comments, videos, or images (“Client Content”) with us, you confirm that we have the legal right to share it, that it doesn’t infringe on any third-party rights (including intellectual property rights), and that you give us permission to exhibit, distribute, and use it on our website, social media sites, advertising, marketing campaigns, or email communications as needed to lawfully promote our business.
13. Non-Solicitation and Non-Compete
During your subscription and for 12 months after it ends, you agree not to canvass, promote, or advertise your products or services to our employees, contractors, clients (those who have purchased our Services), or prospective clients, and you agree not to create, promote, or distribute any product that directly competes with any of our Services. If you do so, legal action may be taken against you.
14. Liability & Guarantee
Any decisions and actions regarding your personal and professional life, finances, lifestyle, education, and health are your sole responsibility. You will have access to content designed to benefit you, but it is your responsibility to implement the necessary information, skills, or tools shared. Nothing in these Terms and Conditions seeks to limit or exclude our liability for death or personal injury caused by our negligence (including that of our employees, agents or subcontractors), fraud or fraudulent misrepresentation, or any other matter in respect of which liability cannot be excluded or restricted by law. We are not liable for any outcomes resulting from your use of the services, including damages, losses, costs, loss of profits, business, data, reputation, or goodwill. Our liability to you under these Terms and Conditions is limited to the price you paid for the Services.
Testimonials and examples of results are not intended to guarantee similar outcomes. As with any business endeavour, there is an inherent risk of loss, and we make no guarantees or warranties regarding the services provided.
15. Qualifications and Compliance
If the Service you purchase includes the opportunity to obtain a certificate, qualification, or accreditation, you will need to meet specific requirements to demonstrate your competency. The requirements and assessment guidelines will be provided during the delivery of the Services. You agree to use the powerful tools and techniques you learn responsibly and ethically. If the Service offers the opportunity to obtain a qualification or accreditation through a third-party authority, you agree to comply with their ethical guidelines. For more information about industry background, regulations, associations, governing bodies, qualifications, awards, and more, please visit our governance page at www.thecoachingmasters.com/governance
16. Complaints and Non-Disparagement Clause
By agreeing to these Terms and Conditions, you commit not to making false, misleading, or defamatory statements about The Coaching Masters in any manner. This includes making negative statements or comments about us or any group company, its services, employees, or affiliates, either publicly or privately, including online reviews. All complaints must be directed internally to be resolved. This clause does not limit your right to provide honest feedback based on your experience, provided that the statements are not false, misleading, or defamatory. Any breach of this clause may result in legal action to protect our reputation and business interests.
17. Contact
We will contact you by email or the phone number you provided. If you have any concerns or questions about the services, please contact us at www.thecoachingmasters.com/contact or via email at support@thecoachingmasters.com.
18. General Terms
Failure to enforce any part of these Terms and Conditions does not constitute a waiver of our rights. If any part of these Terms and Conditions is deemed invalid or unenforceable, the remaining provisions will remain in effect.
We are not liable for any delays or failure to deliver Services due to events beyond our reasonable control, including but not limited to natural disasters, extreme weather, epidemics, pandemics, strikes, industrial actions, wars, riots, terrorist attacks, and other unforeseen circumstances. Where any such event happens, we will resume delivery of the Services as soon as we are able to do so.
No one other than you or us has any rights under these Terms and Conditions to enforce its terms. These Terms and Conditions represent the entire agreement between you and us with respect to the Services. They supersede all other communications and proposals (whether oral, written, or electronic) between you and us.
You agree that no other promises or statements have been made to persuade you to purchase our services. Any changes or adjustments to these Terms and Conditions must be agreed upon in writing by both parties to be valid.
The Coaching Masters Limited, a body corporate registered in Hong Kong. 11/F Unit B Winbase CTR 208, Queen’s Road Central Sheung Wan, Hong Kong, Company Number: 2960200. The Coaching Masters Limited (Hong Kong) is a subsidiary of The Coaching Masters Group Limited (UK), company number: 13902979.
Thank you for joining The Coaching Masters, we look forward to supporting you every step of the way in your journey!
