Important: By accessing the website (www.thecoachingmasters.com) or our mobile app (CoachApp), you agree to these Terms and Conditions. If you do not agree with these Terms and Conditions, you must not use our platforms or purchase our services.
1. Agreement
These are the Terms and Conditions of The Coaching Masters Group Limited, a company registered in England and Wales under company number 13902979, with its registered office at International House, 142 Cromwell Road, London, United Kingdom, SW7 4EF (“we”, “us”, or “our”).
By purchasing from us, you confirm that:
Your purchase forms a legally binding agreement governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
2. Services
We provide online coaching certifications, training programmes, and related business education services (“Services”) available through our website and mobile app.
The Service you purchase will be delivered according to the description shown at the time of purchase.
We may make reasonable improvements, updates, or adjustments to our Services where necessary to maintain quality, relevance, or functionality. Any changes will aim to maintain the overall value and purpose of the original offering.
3. Safeguarding
Our Services are designed to support personal and professional development. They are not therapy, counselling, or medical services.
If you require mental health support or medical assistance, you should seek advice from a qualified healthcare professional.
We reserve the right to suspend or terminate access to our Services if we believe continued participation could pose a risk to the user or others.
4. Payments
The purchase price of your chosen Service, whether purchased via our website, mobile app, or through a sales representative, together with your payment confirmation or subscription receipt, forms a binding agreement to pay the applicable fees.
All payments are processed securely via our payment provider.
5. Pricing & Payment Options
Coaching Accreditation
$1,997 pay in full or 12 payments of $197 (Total $2,364)
NLP Master Practitioner
$2,997 pay in full or 12 payments of $297 (Total $3,564)
Business Mastery Membership
$97 per month (ongoing subscription)
Coaching & NLP Bundle
$3,997 pay in full or 12 payments of $397 (Total $4,764)
University Bundle
(Coaching, NLP, Holistic Therapy + Lifetime Business Mastery)
$5,997 pay in full or 12 payments of $597 (Total $7,164)
Where a payment plan is selected, you agree to pay the full total amount due over the agreed payment period, regardless of whether you complete or continue using the Services.
6. Important Billing Information
All payments are charged in USD.
Payments made from non-USD bank accounts may incur foreign transaction fees, depending on your bank.
Subscriptions renew automatically at the end of each billing cycle unless cancelled in accordance with these Terms.
We may adjust billing dates where necessary for operational reasons.
7. Payment Authorisation
By enrolling or subscribing, you authorise Stripe, our secure payment processor, to charge your selected payment method according to your chosen payment plan.
You authorise us to:
Your payment details are processed securely by Stripe and are not stored directly by us.
8. In-App Purchases and Platform Usage
Purchases made through the CoachApp mobile application may be processed through third-party app stores such as Apple App Store or Google Play.
These purchases are governed by the terms of the relevant app store.
Subscription management, cancellations, and billing adjustments for in-app purchases must be handled through the respective app store.
You agree not to misuse the platform or engage in conduct that breaches applicable laws, community standards, or the rights of other users.
We reserve the right to suspend or terminate platform access where these obligations are breached.
9. Accessibility & Service Changes
We aim to maintain access to our Services wherever possible. However, as businesses evolve, certain elements of our programmes may change.
Where adjustments are required, we will endeavour to provide equivalent or improved value.
Access to programmes may change or cease in the event of business closure, platform restructuring, or events outside our reasonable control (force majeure).
10. Guarantees, Cancellations & Refunds
We offer a 15-day quality assurance money-back guarantee.
If within 15 days of purchase you believe the programme does not meet the quality promised, you may request a refund.
Refund requests must be made in writing to our support team at thecoachingmasters.com/contact
Refunds are not available for:
Refund amounts may vary slightly due to currency exchange fluctuations.
Unauthorised chargebacks or payment disputes initiated through your bank or card provider without contacting us first constitute a breach of these Terms, and we reserve the right to recover outstanding fees and associated costs.
11. Payment Default
You must maintain all scheduled payments under your payment plan.
If payments remain unpaid, the account may enter our debt recovery process, which includes: automated retry attempts via Stripe, contact from our team requesting updated payment details & formal payment notice.
If the balance remains unpaid, the matter may be referred to Lovetts Solicitors for recovery, which may include:
Any legal or recovery costs may be added to the outstanding balance where permitted by law.
12. Confidentiality & Data Protection
We respect your privacy and handle personal data in accordance with UK and EU GDPR regulations.
Your data is securely hosted by approved technology partners acting as data processors on our behalf.
We do not sell or share personal data with unauthorised third parties.
All payments are processed securely by third-party payment providers such as Stripe.
If you submit testimonials, reviews, or feedback (“Client Content”), you grant us permission to use these for marketing and promotional purposes.
13. Intellectual Property
All course materials, training resources, technology, and content provided through our Services are the intellectual property of The Coaching Masters.
When you purchase our Services, you receive a personal, limited, non-transferable licence to access the content for your own use.
You may not copy, distribute, reproduce, or resell our materials.
14. Non-Solicitation
During your participation in our Services and for 12 months afterwards, you agree not to solicit our employees, contractors, clients, or prospective clients for competing products or services.
15. Access & Availability of Services
We may update or improve our programmes, technology, and platform features from time to time.
Where “lifetime access” is referenced, this refers to the lifetime of the product or platform, not the lifetime of the purchaser.
Specific features, workshops, certifications, or technologies may evolve or be replaced as the platform develops.
We do not guarantee any specific business or financial results from participation in our programmes.
16. Qualifications and Compliance
Where Services offer the opportunity to obtain a qualification or accreditation from a third-party authority, you agree to comply with their professional and ethical guidelines.
More information about industry associations and accreditation partners can be found at:
17. Complaints and Non-Disparagement Clause
We welcome feedback and aim to resolve concerns directly.
You agree not to publish false, misleading, or defamatory statements about The Coaching Masters, its employees, or services.
Complaints should be directed to our support team so we can resolve them appropriately.
18. General Terms
These Terms represent the entire agreement between you and us and replace any prior communications or representations.
If any part of these Terms is found unenforceable, the remaining provisions will remain in effect.
We are not liable for delays or failure to perform obligations caused by events beyond our reasonable control.
The Coaching Masters Limited (Hong Kong), Company No. 2960200, operates as a subsidiary of The Coaching Masters Group Limited (UK).
Thank you for joining The Coaching Masters.
We look forward to supporting you every step of the way in your journey.
