The Coaching Masters are committed to delivering the highest standards of customer service. However, we understand that sometimes not everything can be perfect! If you are unhappy with our service it is important to us that you feel able to address this with us.
All complaints will be treated with the utmost respect and the highest integrity. We will aim to resolve the matter in the fairest and most transparent way.
What happens if I want to make a complaint?
Who Handles My Complaint?
What Information Do I need To Provide For My Complaint?
Please provide us with the following information for your complaint. This will aid us in resolving your complaint as quickly as possible.
Is My Complaint Tracked?
Our Commitment To You
In some cases our customer support team may need to contact you for more information.
We’ll thoroughly investigate your complaint and offer a fair response that will take into account all the information available to us and you as a customer.
We may not always provide the answer you are looking for, but we’ll make sure we offer a clear explanation for our decision.
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