Our Commitment To You
In some cases our customer support team may need to contact you for more information.
We’ll thoroughly investigate your complaint and offer a fair response that will take into account all the information available to us and you as a customer.
We may not always provide the answer you are looking for, but we’ll make sure we offer a clear explanation for our decision.
- If your complaint is within our 14 day money back guarantee, then a full refund will be provided.
- We will always use complaints and feedback from our customers to improve our services so the situation doesn’t rise again. Please note that a complaint is never taken lightly.
- We will aim to resolve your complaint within 48 hours. Dependent on the nature of your complaint this may take longer