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Absolutely everything you could ever need to get started in developing your mindset, getting legally qualified as a coach, and then getting your first coaching client.


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Live transformative coaching training with interactive workshops and a fully recognised coaching accreditation.


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Beginner course teaches you all the fundamental skills to use NLP on yourself and with your clients.



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Live mastermind calls with the Directors of The Coaching Masters, Lewis, Liam & Jonny to personally help you to scale your coaching business.

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The Coaching Masters

new terms


Welcome to the Coaching Masters! We’re excited to have you on board and we can’t wait to start working together!  Before we get on to delivering the good stuff, let’s get the formalities out of the way. Here at The Coaching Masters it’s important to us that we do things the right way and that means giving you the information you need about our services so you’re clear and comfortable about what’s involved, what we expect from you and what you can expect from us. 

We totally get that reading terms and conditions is not the most fun, so we’ve tried our best to make things as simple as possible which includes avoiding complicated legal terms or jargon. We simply want to ensure that we start out in the best possible way with complete trust and confidence! If the terms look long, don’t panic, we’ll send you a copy for you to keep and review at a later date. 

Here’s to your success!

The Coaching Masters

 

  1. Introduction

These Terms and Conditions (“Terms”), along with our privacy notice, disclaimer and website terms (available at www.thecoachingmasters.com), set out the basis on which we provide our Services to you, and when you purchase our Services you are agreeing to be bound by them.

  1. Money-Back Guarantee

It’s important to us that you’re completely satisfied with our Services. In fact, it’s so important to us that we give you a ‘no questions asked’ 14-day money back guarantee, plus, we’ll even let you try them out and if you’re not fully satisfied with the quality, we’ll give you a full refund. You can find full details in our refund policy below.

  1. Services

3.1. We’re masters in creating, developing and delivering online courses, subscriptions, programmes, accreditations, certifications and other business related, or coaching related, services (“the Services”) which are delivered online. Full details of all Services can be found on our website at www.thecoachingmasters.com (“the Website”) and in Schedule 1 together with details of the applicable payment plans.

3.2. Our Services are designed for a group audience and therefore you should not rely on any information, support and guidance as personal to you. If you require personal support then please contact us to see how we can help.

  1. Agreement

4.1. When you purchase any services, you agree that you’re over 18, that you’re legally capable of entering into legal contracts, and that all information you provide to us is true and accurate.

4.2. You agree to keep your access information private and not to share, disclose, sell, license or assign it. 

  1. Group Safety

5.1. It’s important that we create a safe and comfortable group environment for everyone, so we ask you to agree to conduct yourself in a reasonable and responsible manner when accessing any Services, any group calls or meetings (“Sessions”) or groups, and not to act in a way which could cause offence, distress or alarm to others accessing the Services.

5.2. When you access any of our private groups or Sessions, you agree:

5.2.1.   NOT to use the groups for any unlawful purpose; and 

5.2.2.   NOT to upload, post, transmit or otherwise make available content that:

  1. a)         is by its nature defamatory, libelous, obscene, demeaning or which causes offence to another individual whether intended or not;
  2. b)         discloses personal and/or confidential or sensitive information about another person;
  3. c)         is threatening or causes another individual to feel harassed or in fear; and/or
  4. d)         is classed as spam.

 

  1. Safeguarding

6.1. Our Services are designed to support you in developing your business or achieving a qualification or accreditation, they are not a substitute for counselling or other therapy services and we are not medical or health practitioners. If you’re currently seeking medical or other professional help concerning your mental health, or if you’re unsure as to your mental capacity to use the Services, then please seek advice from a relevant medical professional and inform us if appropriate and relevant.

6.2. When accessing some Services you may be exposed to information or situations that trigger deep or unresolved emotional responses. By using the Services you’re confirming that you’re mentally well enough to do so and that you’ll take personal responsibility for managing your own emotional state. You agree not to hold us liable for any emotional distress arising from your use of the Services and we reserve the right to terminate should we have concerns as to your suitability to safely use the Services.

  1. Order Acceptance

7.1. Your purchase of our Services is a contractual offer that we may choose to accept.

7.2. Our confirmation email that contains a copy of your signed Terms & Conditions confirms acceptance of your order and these terms and conditions and a legally binding agreement is formed at this point allowing us to commence delivery of the Services.

7.3. If your order is not accepted, we’ll notify you by email and provide a full refund.

7.4. Details of all Services are set out on our Website and the Service that you purchase shall be delivered in accordance with the details displayed on our Website at the time your purchase is made.

7.5. We reserve the right to make changes to the Services, in whole or part, as we reasonably require without notice to you. If we make changes, we’ll ensure the Service still matches the original description or we’ll offer a reasonable alternative, except where the change enhances the original description. We shall not be liable for any reasonable changes or cancellations that are made.

  1. Payments

8.1. The purchase fee for your chosen Service is as set out in the schedule 1 below to these terms and conditions and on our Website at the time of your purchase (“the Fee”).

If you have purchased a TCM product and agreed to pay the agreed price in instalments through our payment plan scheme, you are obligated to maintain all scheduled payments on time.

You are required to make every agreed payment on time until the end of the agreed payment plan term.

Defaulting on or missing scheduled payments without prior notice to customer services may result in legal action being taken against you or debt recovery specialists being instructed..

If you are unable to make one of your scheduled payments for any reason, including financial difficulty, you must contact customer services to inform them of your situation and come to a solution with them.

If you do not respond to any customer service correspondence regarding failed payments, then your plan will be referred to our legal department.

The charts below reflect the standard full amounts for each course and their payment plans. If you have agreed an alternative amount payable for your chosen product with a TCM representative at the time of purchase then your arranged billing amount and duration will stand as proof of your agreed payments, and the below charts will not be applicable for you.

Please note that our prices are charged in USD. Any payments made from banks using a different currency may incur a foreign transaction fee (subject to specific bank terms and conditions). This is NOT an additional charge from The Coaching Masters, this is solely at the discretion of your bank.

To avoid any foreign transaction fees we recommend using a travel credit card with 0% foreign transaction fees  to perform your transaction.

Schedule 1: Services and Payment Plans

 

LIVE & INTERACTIVE COURSES
Accreditation    
Payment Number of Monthly Installments Total Investment
$2,997.00 1 $2,997.00
$767.00 4 $3,068.00
$297.00 12 $3,564.00
     
NLP Master    
Payment Number of Monthly Installments Total Investment
$2,997.00 1 $2,997.00
$797.00 4 $3,188.00
$297.00 12 $3,564.00
     
Ultimate Launch    
Payment Number of Monthly Installments Total Investment
$3,997.00 1 $3,997.00
$1,047.00 4 $4,188.00
$367.00 12 $4,404.00
     
Course Creator    
Payment Number of Monthly Installments Total Investment
$4,997.00 1 $4,997.00
$1,297.00 4 $5,188.00
$467.00 12 $5,604.00

 

LIVE COURSE BUNDLES
Coaching & NLP Bundle    
Payment Number of Monthly Installments Total Investment
$3,997.00 1 $3,997.00
$1,047.00 4 $4,188.00
$367.00 12 $4,404.00
     
Business Bundle    
Payment Number of Monthly Installments Total Investment
$7,997.00 1 $7,997.00
$2,047.00 4 $8,188.00
$697.00 12 $8,364.00
     
Train & Launch Bundle    
Payment Number of Monthly Installments Total Investment
$4,997.00 1 $4,997.00
$1,297.00 4 $5,188.00
$467.00 12 $5,604.00
     
University Bundle    
Payment Number of Monthly Installments Total Investment
$9,997.00 1 $9,997.00
$2,507.00 4 $10,028.00
$897.00 12 $10,764.00

8.2. Time for payment of the Fee shall be of the essence and shall be made without deduction, set off, or any form of withholding except as is required by law and we must receive cleared payment before you are entitled to access the Services.

8.3. If you choose to pay the Fee by credit or debit card then you authorise us to charge your payment method. If it is rejected, or fails, but you’ve still received access to the Services, you agree to provide full payment of the Fee within 7 days from access to the Services being provided.

8.4. If we agree to accept payment of the Fee by instalments, then you agree to provide the instalments as and when they fall due in accordance with the instalment plan provided to you at the time of your purchase. You understand that you will remain responsible for providing the instalment payments until the Fee has been paid in full. In accordance with our refund policy set out below, once the applicable 14-day period has expired, no refunds apply to your purchase of the Services and you will continue to remain responsible for payment of the Fee until it has been paid in full.

8.5. We reserve the right to change the Fees at any time. Any changes will not affect the price of Services where payment has already been made and a welcome email sent.

8.6. If you purchase Services on a monthly subscription basis then you will be liable to make payment every month until you cancel your subscription in accordance with these Terms. You authorise us to request payment of the monthly amount from your chosen payment method on a rolling monthly basis.

  1. Late Payment

9.1.  If your payment is late then we’ll be entitled to withhold delivery of the Services, including access to Sessions or groups, until payment has been made.

9.2. If your payment is over 30 days late, we reserve the right to instruct a collection or legal agent to seek recovery of the outstanding amount along with our reasonable costs incurred in taking such action.

  1. Refund Policy

10.1. We want you to be entirely satisfied with the Services. If you decide to cancel, you can do so as follows:

10.1.1. You can request a full refund for any reason by providing notification by email to support@thecoachingmasters.com within the first 14 days of your purchase as part of our cooling off policy.

10.1.2. You can also request a full refund between the first 7 and 14 days of any course, due to concerns with the quality of our product, from the date of your first session, subject to you having attended every session within the first 7 days; and you having, in our reasonable opinion, a genuine complaint concerning the quality of the Service.

10.2. No refunds apply once the 14-day periods set out above have passed. If you still wish to cancel, please follow the cancellation terms below.

10.3. Given our refund policy, no chargeback or threatened chargeback claims will be accepted. If you have any concerns with our Services then you agree to notify us in accordance with these Terms. If you pursue a chargeback claim without contacting us first then you accept such action constitutes a breach of these Terms and you’ll indemnify us against any charges, costs or fees imposed on us by your debit or credit provider or our merchant service provider, along with our reasonable costs at a rate of £100 per hour.  

10.4. Should you not be satisfied due to concerns, or the quality of the course you have purchased, you are invited to communicate these concerns or complaints to our customer support team in writing between the first 7 and 14 days of the course you are attending.

Should your concerns be considered, in our reasonable opinion, to be valid and genuine and concerning the quality of the service you have been provided, we will assess your ability to receive a refund based on your complaint on a case by case basis.

To qualify for this, you must have taken part in at least the first 7 days of the course you have purchased, and no more than 14 days of the purchased course.

You will also be expected to provide evidence to justify your claim of unacceptable quality of service on the course you have purchased, or any other reason you feel that your experience has been disrupted at the fault of The Coaching Masters.

  1. Cancellation

11.1. Subject to clause 10, to cancel the Services please provide 14 days’ notice by email. 

11.2. No refunds will apply to your cancellation unless the circumstances in our refund policy apply.

11.3. We reserve our rights to terminate our agreement and your access to the Services, with immediate effect, if you:

11.3.1. commit a material breach of your obligations under these Terms; or

11.3.2. fail to provide payment as and when it becomes due; or

11.3.3. become subject to a bankruptcy or similar financial order or proceedings; or

11.3.4. act or behave in a way which we reasonably consider may have a detrimental effect on our business or reputation; or

11.3.5. fail to positively engage with the Services or impair the delivery of the Services; or

11.3.6. fail to abide by any of these Terms or any other guidance we may provide whether such action constitutes a material breach or not.

11.4. Upon termination for any reason:

11.4.1. all terms which either expressly or by their nature relate to the period after the Services have been delivered or terminated shall remain in full force and effect; and 

11.4.2. you will no longer be entitled to access or use any private groups, Sessions, or Content, unless we have expressly agreed in writing otherwise; and 

11.4.3. you shall cease to use, either directly or indirectly any Content and/or Confidential Information belonging to us and shall immediately destroy or return to us any copies in your possession.

  1. Confidentiality

12.1. We want to ensure that you feel comfortable and safe sharing information, and in particular, confidential information. In these Terms, Confidential Information means ideas, know-how, business practices, customer/client details, concepts and techniques, plans, trade secrets, and other confidential and/or proprietary information (“Confidential Information”). It excludes any information that was already known to us before you provided it, or where it was already in the public domain, created by us, or provided to us separately by someone else without any breach of these Terms and Conditions.

12.2. When you disclose Confidential Information to us, we agree not to communicate or disclose it, make it available to others, or use it for our own purposes without your consent.

12.3. When we disclose Confidential Information to you, or it’s disclosed by another individual accessing our Services, you agree that it belongs solely and exclusively to the person disclosing it, and that you will not share it or use it in any way other than in discussions as part of your use of the Services;

12.4. Our obligations above shall not apply where it’s necessary for us to disclose in connection with legal proceedings, prospective legal proceedings, to allow us to obtain legal advice, where we have been directed to do so by a court or other body of equivalent jurisdiction or where we reasonably believe you are at risk of danger to yourself or others.

  1. Intellectual Property

13.1. We take the protection of our Intellectual Property Rights in relation to our Content and Services very seriously. For the purposes of these Terms content means all materials, information, resources, data or similar content provided by us (“Content”).

13.2. When you purchase any Services, we’ll grant to you a personal, limited, non-transferable, non-exclusive, revocable license to access, view and use any Content we provide to you solely for the purposes as intended by the Services and these Terms. All other uses are strictly prohibited.

13.3. Where any Content contains intellectual property belonging to a third party you shall be responsible for seeking consent to use it. We’ll not be liable to you if you use or try to use any Content belonging to a third party.

13.4. When you purchase our Services you agree and undertake that from the date of purchase that you WILL NOT:

13.4.1. copy, reproduce, sell, license, share or distribute any of our Content, whether during the period of provision of the Services, or at any time thereafter;

13.4.2. record any webinars, online or in-person events, videos, Sessions or any Content;

13.4.3. infringe any of our copyrights, patents, trademarks, trade secrets or other intellectual property rights or any such rights belonging to another individual accessing the Services.

13.5. In the event of your breach then damages, loss, or irreparable harm may arise and you accept  we shall be entitled to seek relief, including injunctive relief against you.

13.6. The provisions above shall continue in force notwithstanding termination for any reason. 

  1. Data Protection

14.1. Personal data in these Terms means any information which is capable of identifying another individual, as further defined within the General Data Protection Regulation 2016/679 (“GDPR”).

14.2. Any Personal Data you provide to us will be maintained, stored, accessed and processed in accordance with recognized data protection laws and legislation including the GDPR. We shall only process your Personal Data to the extent reasonably required to enable proper delivery of the Services, and shall retain it only for as long as reasonably necessary to allow completion and delivery of the Services and to comply with any legal or regulatory requirements. For full details of how we process, use, collect and store your Personal Data please refer to our privacy notice which can be found at www.thecoachingmasters.com.

14.3. As part of the delivery of the Services your image may be recorded in photographs, images or screenshots by us or other individuals accessing the Services and shared on social media. By purchasing our Services and agreeing to these Terms you are providing your consent for your image to be used. Should you wish to revoke your consent you can do so by emailing us at support@thecoachingmasters.com.

  1. Testimonials

15.1. When you share comments, information, content, videos, photographs, graphics or images (“Client Content”) with us you’re confirming that you have the legal right to share, that it doesn’t infringe any third party rights, and that you grant us permission to use it in any way as part of our business services, which shall include advertising and marketing.

15.2. If you provide any testimonials, reviews or similar (“Review”) then you give permission for us to exhibit, copy, publish, distribute, use on our website or any of our pages, our social media sites or in our advertising and marketing campaigns or email communications, your Review or part of your Review, as we reasonably require to lawfully promote our business. You can amend your consent at any time by emailing us.

15.3. These provisions shall survive termination.

  1. Non-Solicitation & Non-Competition

16.1. For the duration of your access to the Services and for a period of 12 months afterwards you agree NOT to:

16.1.1. canvass, promote or advertise your products or services to any of our employees, contractors, any individual who has purchased our Services (“Client”) or who is a member of any of our free groups or is considering purchasing our Services (“Prospective Client”) or use your purchase and access to the Services to canvass, promote or advertise your products or services without our express consent, such consent not to be unreasonably withheld;

16.1.2. solicit or attempt to solicit any of our Clients or Prospective Clients without our express consent, such consent not to be unreasonably withheld;

16.1.3. not employ, engage or attempt to induce, employ, solicit or entice away from us any of our employees, or contractors that were engaged, employed or contracted to us at any point during the time of your access to the Services, without our express consent in writing, such consent not to be unreasonably withheld.

16.1.4. Create, promote or distribute any product that is in direct competition with any TCM course or product. Primarily products that teach Coaching accreditation, NLP, course creation or coaching business launch.

  1. Liability

17.1. Your purchase of the Services and your compliance with these Terms does not constitute or imply any business relationship other than as set out within these Terms.

17.2. When using the Services, you may choose to review and make decisions concerning your personal and home life, business and career, finances, lifestyle, education and development and health and wellness. Any such review, subsequent decisions, implementation and/or actions will be your sole responsibility and we’ll not be liable for your failure to make decisions, put into action plans or strategy, or for any results whether direct or indirect arising out of your access to and/or use of the Services.

17.3. We shall not be liable (whether caused by us, our agents, employees or otherwise) to you for:

17.3.1. any indirect, consequential or special damages, losses or costs;

17.3.2. any loss of profits, business, data, reputation or goodwill or any such anticipated losses;

17.3.3. any failure to deliver the Services where we are prevented due to a reason beyond our reasonable control; or

17.3.4. any losses arising from your choice of Service requested or your use of the Services once delivered.

17.4. We do not warrant or guarantee that your access to the Services will be:

17.4.1. accessible via your particular hardware or software;

17.4.2. free from interruptions or errors;

17.4.3. free from defects;

17.4.4. suitable for your particular personal situation or circumstances.

17.5. Should you incur damages due to our default or breach, our entire liability is limited to the amount of the relevant purchase fee paid by you at the time loss is sustained. You agree and acknowledge that this term is fair and reasonable given the nature of this arrangement and the provision of the Services.

17.6. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence or for any fraudulent misrepresentation.

17.7. Our Website and any systems and processes used to deliver the Services are provided on an ‘as-is’ and ‘as available’ basis. We shall not be liable for any lack of accessibility to the Services caused by changes, amendments or routine or unexpected maintenance.

17.8. We shall not be liable where we’ve informed you of a problem with the Services and provided a free update and you’ve failed to apply the update, or where any damage is caused due to your failure to follow any instructions or guidance we provide.

17.9. You agree to indemnify and hold us harmless for any action taken against us due to your violation or disregard of:

17.9.1. any of these Terms;

17.9.2. your use or participation in any way in any way with the Services.

17.10.  During the term of your access to the Services and at any time thereafter, you agree to take no action which is intended, or would reasonably be expected, to harm us, our agents, employees, contractors, or Clients, or our or their reputation or which would  reasonably be expected to lead to unwanted or unfavorable  publicity to us, our  agents, employees, contractors, or Clients.

17.11.  In the event a dispute arises in connection with the provision of the Services which is incapable of being resolved by mutual consent then we both agree to submit the matter for mediation by an independent mediator. In the event a resolution is still not possible following mediation then either of us shall be at liberty to commence legal action.

  1. No Guarantee

18.1. When purchasing the Services you’ll have access to Content designed to benefit you but it’s your responsibility to take action and implement the necessary information received and/ or the skills or tools shared. Your success and any results are dependent on factors which are outside of our control and we regret that we are not able to guarantee that any particular results or success will be achieved.

18.2. We’ve made every effort to accurately represent the Services.  Any testimonials and/or examples of results experienced are not intended to represent or guarantee that anyone will achieve the same or similar results. As with any business endeavor, there is an inherent risk of loss of capital and we make no guarantee, representation or warranty with respect to the Services provided.

  1. Qualifications

19.1. Where the Service you purchase offers the opportunity to obtain a certificate, qualification or accreditation then you will be required to meet certain requirements or undertake an assessment to demonstrate your competency to achieve the relevant award.

19.2. The requirements and/or assessment guidelines will be provided to you during delivery of the Services and further information can be found on our Website.

19.3. The decision to present you with any award shall be at our absolute discretion. Any appeals concerning our decisions should be made in writing and emailed to support@thecoachingmasters.com. 

19.4. No refunds will be provided where an award is not granted, although we may offer the opportunity to retake the course at no extra cost if you have fully-complied with the course, attended all sessions, and have completed all assessments, any such decision will be at our absolute discretion.

  1. Compliance

20.1. As part of your use of some particular Services you will have the opportunity to learn, develop and experience powerful tools and techniques. When learning and using these tools you agree to use them responsibly and ethically. 

20.2. Where the Service you purchase offers the opportunity to obtain a qualification or accreditation through a third-party authority, organisation or body, you agree to comply with the ethical guidelines as set out by that third party. Should we determine that, in our reasonable opinion, you have acted in a way which is in breach of any relevant ethical guidelines then we shall be entitled to revoke your certification, accreditation or qualification and terminate your access to the Services without refund.

  1. Contacting Us

21.1. The Coaching Masters Limited  (“We”, “Us”, “Our”), is registered in England and Wales under company number 11380273. Our registered office is International House, 142 Cromwell Road, London, United Kingdom, SW7 4EF

21.2. All communication between us will be via electronic means.

21.3. We shall contact you using the email address and the telephone number you provide to us so please ensure you notify us if that changes.

21.4. Information relating to our Services will be posted on our Website or sent via email or such other method as we may agree.

21.5. If you need to provide us with any notice, or you wish to contact us please email us at support@thecoachingmasters.com

21.6. If you have any concerns about the Services, you agree to let us know by email to support@thecoachingmasters.com and give us a reasonable amount of time to investigate and resolve your concerns before you take any further action. For the purposes of these Terms further action includes stopping payment or making any chargeback or similar claim.

  1. General

22.1. No failure to actively enforce these Terms constitutes a waiver, diminution or limitation of any right and should any part be deemed invalid or unenforceable then that provision shall be struck out and the remaining provisions shall remain valid and enforceable.

22.2. If we’re unable to deliver the Services due to act, event, omission or accident beyond our reasonable control (“Events”), including but not limited to any of the following: an act of god (which shall include but not be limited to fire, flood, earthquake, windstorm or other natural disaster), extreme adverse weather conditions, disease, epidemic or pandemic, strike, industrial action, lock out, lockdown, war or threat or preparation for war, civil war, civil commotion, riot, armed conflict, imposition of sanctions, embargo, terrorist attack, nuclear, chemical or biological contamination or sonic boom,  explosion, delays in transit, malicious or accidental damage, collapse of building structures or failure of plant or machinery, loss at sea, any act or omission of a telecommunications officer or third party supplier of services, the expiry of any transition or implementation period agreed with the European Union during which European Union law is applicable to and in the United Kingdom, or any other circumstances beyond our control then time for delivery shall be extended until a reasonable time after the Event and under no circumstances will we be liable for any loss or damage you suffer as a result.

22.3.     If an Event arises, we’ll email you. If it continues for longer than 6 months then either one of us can terminate by providing 14 days’ notice. Such termination shall be without prejudice to either party’s rights and any refunds will be at our discretion.

22.4. This Agreement shall be governed by the exclusive jurisdiction of the Courts of England and Wales and the laws from time to time in force.

22.5. You agree that no other representations have been made by us to induce you into purchasing any of our Services and no modification or variation to these Terms shall be effective unless agreed in writing.

22.6. Save as provided for in the liability section,  the Contracts (Rights of Third Parties) Act 1999 shall not apply.

 

1:21 Mix & Match Coaching Terms & Conditions

 

  1. Introduction

1.1     These terms and conditions (“Terms”) apply to the provision of online one-to-one coaching services and related support services (“the Services”) by The Coaching Masters Limited ( “we”, “us”, “our”) and you, the person or entity purchasing the Services ( “you”), are deemed to accept them when you provide your electronic acceptance of these Terms or when you provide payment of the Fee (as defined below), unless we expressly agree in writing otherwise. For the purposes of these Terms, if you are a corporate entity then “you” shall include your officers, agents and employees and you agree to procure their compliance with these Terms.

1.2     These Terms, along with our privacy notice and website terms and conditions, which can be found at thecoachingmasters.com (“Website”), represent the entire agreement between us and apply to the exclusion of any other terms or any previous course of dealing. For the avoidance of doubt these Terms shall take priority over any other documents in the event a conflict arises.

1.3     If you access or use any of our free resources whether they are provided directly to you or accessed through our Website, which may include audio files, workbooks, PDFs, introductory or discovery sessions, podcasts or workshops then these Terms will apply to those, except for the clauses relating to payment.

  1. The Services

2.1     The Services that we offer are intended to provide you with personal coaching support, information and Full details and descriptions of all Services is provided on our Website or specific sales page.

2.2    Any information, support, materials or guidance provided as part of any Service will not constitute legal, medical or financial advice.

2.3    All Services are intended to be accessed online and no alternative will be provided.

2.4    We shall use reasonable skill and care, consistent with best practice and standards applicable within our industry when delivering the Services to you and shall take all reasonable steps to ensure that access to the Services and any Content (as defined below) is accessible to you at all times, but we shall not be liable where access is temporarily restricted or limited due to routine or unexpected maintenance or an issue arising with a third-party system which is outside of our control.

2.5    Should an unforeseen or unexpected event arise which prevents us from providing any access to the Services, then we shall notify you by email. We shall not be liable to you for any failure or delay in the provision of the Services, which is caused by circumstances beyond our reasonable control. In the event such an unforeseen or unexpected event arises which continues for longer than 6 months, then either of us will be entitled to terminate this Agreement by providing the other with 14 days’ notice in writing. This does not affect any other right to terminate as set out within these Terms and any relevant pro-rated refund will be at our discretion.

2.6    As part of your access to the Services, you will have access to a private area and be required to set up an account. It shall be your responsibility to provide the correct information to create your account and to keep your password or any other access information private, safe and secure. You are responsible for notifying us should you become aware of, or suspect that a third party is aware of your password or access details.

2.7    All Services are provided on an ‘as-is’ and ‘as available’ basis. In some circumstances it may be necessary for us to make amendments, revisions or changes to the Services, or cancel, amend, change or reschedule any part as is reasonably required. If we do need to make any changes then we will ensure that the Services still match the original description as detailed on our Website, except where a change enhances the original description. We shall not be liable for any reasonable changes that are made to any of the Services.

  1. Safeguarding

3.1.   Our Services are not a substitute for counselling or other therapy services and we are not medical or health practitioners. If you’re currently seeking medical or other professional help concerning your mental health, or if you’re unsure as to your mental capacity to use the Services, then please seek advice from a relevant medical professional and inform us if appropriate and relevant.

3.2.   When accessing some Services you may be exposed to information or situations that trigger deep or unresolved emotional responses. By using the Services you’re confirming that you’re mentally well enough to do so and that you’ll take personal responsibility for managing your own emotional state. You agree not to hold us liable for any emotional distress arising from your use of the Services and we reserve the right to terminate should we have concerns as to your suitability to safely use the Services.

  1. Your Order And Purchase Of Our Services

4.1.   The clauses below set out how a legally binding agreement is formed between us:

          4.1.1   You place an order to purchase a Service by completing the online form or by making a payment to us via our Website or other on-line payment page;

          4.1.2   Once your order is placed, we may send you an acknowledgment email, but this does not mean your order has been accepted;

          4.1.3   Our acceptance of your order is at our discretion and may not be accepted in cases where there is an error with the Services description or price on our Website or other sales materials, where part or all of the Service is no longer available, or where we feel the Service may not be right for you;

           4.1.4   If your order is not accepted, we will notify you by email and provide a full refund of any payment you have made in connection with your purchase; and

           4.1.5   If your order is accepted, our legally binding agreement begins when we send your welcome email.

  1. Your Obligations

5.1.   When you place an order to purchase any Service, you are confirming that you are over 18, that you are legally capable of entering into a legally binding agreement and that all information you provide to us is true and accurate.

5.2    You accept that your access to any of our Services is personal to you and should not be shared with anyone else.

5.3    You agree that when you access any of our Services, including any private areas or groups (whether or not password protected) that you will not take any action which seeks to disable or in any way interfere with any of our systems or processes or which tests or seeks to test the vulnerability of any of our systems or processes.

5.4    You agree to indemnify and hold us harmless for any action taken against us due to your violation or disregard of any of these Terms and/or your use of or access to any of our Services in any way.

5.5    You agree that you will not transfer, or seek to transfer, your rights under these Terms to any other person without our prior written consent.

5.6    When we work together you agree:

         5.6.1  To be open and honest at all times so that we may understand your specific needs and tailor the coaching appropriately in response; and

         5.6.2  To commit to engaging fully with the coaching process and providing your full attention, time, focus and energy to any sessions; and

         5.6.3  To comply with and respond to any of my requests for information and to take actions and complete tasks in a timely manner in line with any plan that is mutually agreed. 

  1. Your Coaching Sessions

6.1.   The Services will include private one to one sessions (“Sessions”) as detailed in the Services description which can be found on our Website. You will be responsible for scheduling the date and time of each Session by contacting the support team and you shall be responsible for attending at the scheduled time.

6.2   If you are unable to attend a scheduled Session then you should contact us via the support team at thecoachingmasters.com/contact. You will be able to cancel and reschedule your Session up to 24 hours before the scheduled Session start time. If you fail to cancel your Session within this time frame then you shall forfeit the right to that Session. Any cancelled Sessions must be rescheduled and take place within 14 days from the date of the cancelled Session.

6.3   We really respect your time and would ask that you respect ours too. On this basis, if we are waiting for you to join a scheduled Session for more than 15 minutes from the scheduled start time then we reserve the right to treat you as a no-show and in that situation, you will forfeit your right to that Session.

6.4   Should a situation arise where we need to reschedule a Session then we will make all reasonable attempts to provide you with as much notice as possible and to reschedule the Session to a mutually convenient time.

  1. Complaints Or Concerns

7.1    We want you to be entirely happy with your purchase of any of our Services. In the event you do have any complaints or concerns please get in touch by contacting our support team via our Website at thecoachingmasters.com/contact.

7.2    If you experience a fault or other technical issue with any Service please let us know immediately by contacting our support team via our Website at thecoachingmasters.com/contact. We shall use our best efforts to resolve the issue or fault and where we are unable to then you may be entitled to a full or partial refund.

7.3    We reserve the right to vary or re-perform the Services where we consider a concern is justified and in such case these Terms will apply to any re-performed Services.

7.4    Nothing in these Terms affects your statutory rights.

  1. Fees And Charges

8.1.   The price payable for each particular Service (“the Fee”) is as set out below. Payment can be made via Paypal or Stripe and all Fees are inclusive of VAT

         8.1.1   Gold 12 Session Package - $2,497  one-off payment / 3 monthly payments of  $547

         8.1.2   Silver 6 Session Package - $1,497 one-off payment / 3 monthly payments of $897

If you have purchased a TCM product and agreed to pay the agreed price in instalments through our payment plan scheme, you are obligated to maintain all scheduled payments on time.

You are required to make every agreed payment on time until the end of the agreed payment plan term.

Defaulting on or missing scheduled payments without prior notice to customer services may result in legal action being taken against you or debt recovery specialists being instructors.

If you are unable to make one of your scheduled payments for any reason, including financial difficulty, you must contact customer services to inform then of your situation and come to a solution with them.

If you do not respond to any customer service correspondence regarding failed payments, then your plan will be referred to our legal department.

8.2   Where you wish to make payment for the Services by credit or debit card then you authorise us to charge your debit or credit card to obtain payment of the Fee, without further notice to you. In the event payment is rejected by your debit or credit card provider, or payment fails, but you have still received access to the Service then you agree to be responsible for payment of the Fee within 7 days from access to the Service being provided.

8.3   The Fee is calculated based upon our knowledge and experience and the time, effort and availability of the Service and is not based on your actual usage. On this basis you agree and acknowledge that:

         8.3.1   You shall not be entitled to any form of credit to or deduction from the Fee for any lack of usage of your chosen Service on your part: and

         8.3.2   The Fee is payable in full and non-refundable save for the circumstances set out in the clause below.

8.4   Payment of the Fee is non-refundable unless:

         8.4.1   We cancel delivery of the Service (as set out in clause 9.3), in which case you shall be entitled to a partial refund for any of the Services which you have paid for but have not yet received. This does not affect any applicable statutory rights; or

         8.4.2   Clauses 2.5, 4.1.4, 7.2 or 9.3 apply.

8.5    In light of our clear refund policy, no chargeback or threatened chargeback claims from your debit or credit card provider will be accepted. If you have any concerns with any aspect of the Services then you agree to contact our support team via our Website at thecoachingmasters.com/contact and allow us the opportunity to investigate and resolve your concerns. If you choose to pursue a chargeback claim without first contacting us then you accept that such action shall constitute a breach of these Terms and you agree to indemnify us for the repayment of any charges, costs or fees imposed on us by your debit or credit provider or our merchant service provider as a result of your actions, along with our reasonable costs for dealing with the matter calculated at a rate of $100 per hour.

8.6    Should you not be satisfied due to concerns, or the quality of the course you have purchased, you are invited to communicate these concerns or complaints to our customer support team in writing between the first 7 and 14 days of the course you are attending.

Should your concerns be considered, in our reasonable opinion, to be valid and genuine and concerning the quality of the service you have been provided, we will assess your ability to receive a refund based on your complaint on a case by case basis.

To qualify for this, you must have taken part in at least the first 7 days of the course you have purchased, and no more than 14 days of the purchased course.

You will also be expected to provide evidence to justify your claim of unacceptable quality of service on the course you have purchased, or any other reason you feel that your experience has been disrupted at the fault of The Coaching Masters.

8.7    We reserve the right to vary the price of our Services at any time. Any changes will not affect the price of Services where payment has already been made and a welcome email sent.

  1. Term, Termination And Cancellation

9.1.   This agreement between us shall begin when we send your welcome email and it shall continue until the earlier of the completion of the Service or it is terminated in accordance with these Terms.

9.2    You may cancel your access to any purchased Services at any time by providing us with notice in writing via our support team who can be contacted via the Website at thecoachingmasters.com/contact. Please remember that unless the circumstances in clause 8.4 apply, no refunds will be made and you will remain liable for full payment of the Fee despite any notice of cancellation.

9.3    We may terminate your access to the Services where we are unable to continue providing the Services for any reason. In such circumstances we will provide you with notice in writing and where we have not already provided full access to the Services or where they have not been fully delivered by us, we will provide you with a pro-rata refund in accordance with clause 8.4 above.

9.4     We reserve the right to terminate your access to any purchased Service, with immediate effect, by providing written notice in circumstances where you commit a serious or continued breach of your obligations under these Terms or where you:

           9.4.1   Fail to provide payment as and when it becomes due; or

           9.4.2   Become subject to a bankruptcy or similar financial order or proceedings; or

           9.4.3   Act or behave in a way which we reasonably consider may have a detrimental effect on our business or reputation; or

           9.4.4   Fail to positively engage with the Services or impair the delivery of the Services; or

           9.4.5   Fail to abide by any of these Terms or any other guidance we may provide whether such action constitutes a material breach or not.

9.5    Upon termination for any reason:

          9.5.1   Your access to the Services and any other online resources will be removed, unless we agree in writing otherwise. We will not be liable to you for any claims relating to the removal of any access;

          9.5.2  All clauses which either expressly or by their nature relate to the period after the delivery of the Services or expiry or termination of the same shall remain in full force and effect; and

          9.5.3  Any sum that you owe to us shall become immediately due and payable. 

9.6    Termination for whatever reason will not affect any rights, remedies, obligations and liabilities which have accrued as at the date of termination, including the right to claim damages for any breach which existed on or before the date of termination.

  1. Confidentiality

10.1   We want to ensure that you feel comfortable and safe sharing information, and in particular, confidential information. In these Terms, Confidential Information means ideas, know-how, business practices, customer/client details or information, concepts and techniques, plans, trade secrets, and other personal, confidential and/or proprietary information(“Confidential Information”). It excludes any information that was already known to us before you provided it, or where it was already in the public domain, created by us, or provided to us separately by someone else without any breach of these Terms.

10.2   When you disclose Confidential Information to us, we agree not to communicate or disclose it, make it available to others, or use it for our own purposes without your consent.

10.3   When we disclose Confidential Information to you, you agree that you will not share it or use it in any way other than in discussions as part of your use of the Services.

10.4   Our obligations above shall not apply where it’s necessary for us to disclose in connection with legal proceedings, prospective legal proceedings, to allow us to obtain legal advice, where we have been directed to do so by a court or other body of equivalent jurisdiction or where we reasonably believe you are at risk of danger to yourself or others.

  1. Intellectual Property And Data Protection

11.1    For the purposes of these Terms, Intellectual Property means all worldwide Intellectual Property Rights whether registered or unregistered, registrable or non-registrable, including any application or right of application for such rights and shall include copyright and related rights, database rights, confidential information, trade secrets, know how, trade names, business names, trademarks, passing off rights, patents and rights in designs. 

11.2   When you purchase our Services, you may be provided with access to materials, tools, videos, resources, documents, workbooks, information, templates, data and other content (“Content”). You accept that we are the owner or licensee of all Intellectual Property Rights and any other rights existing in the Content and that the Content can only be used for your personal use in connection with your access to and use of your purchased Service and no Content should be shared, copied, disclosed, reproduced, published or made available to a third party whether or not for commercial reasons without our express consent. Nothing in these Terms operates to transfer ownership of any Intellectual Property Rights in any Content to you and you may not use any of our Intellectual Property Rights including but not limited to our trade marks, business names, domain names and any logos without our prior written consent.

11.3   You will be granted a personal, limited, worldwide, non-transferable, non-exclusive, revocable licence (“Licence”) to access, view and use our Content for your private and personal use in connection with your use and access to your purchased Service and for the purposes the Service is intended for. Your Licence becomes valid upon payment of the Fee and any other monies owing to us and we have the right to withdraw it at any time, without notice, where we reasonably believe you are in breach of the terms of the Licence or any provision of these Terms.

11.4   Any and all personal data that you may provide to us in connection with your purchase of the Services will be processed, collected, used and held in accordance with recognised data protection laws and legislation including the UK and EU GDPR and the Data Protection Act 2018. We shall only process your personal Information to the extent reasonably required to enable proper delivery of the Services and shall retain it only for as long as reasonably necessary to allow us to complete and deliver the Services and to comply with any legal or regulatory requirements. For full details of how we process, use, collect and store your personal Information please refer to our privacy notice which can be found at thecoachingmasters.com/privacy-policy

11.5   Any of our obligations arising under this clause, shall not apply where it is necessary for us to disclose in connection with legal proceedings, prospective legal proceedings (whether or not in relation to these Terms), to allow us to obtain legal advice, where we have been directed to do so by a court or other body of equivalent jurisdiction or where it is necessary because we reasonably believe you are at risk of danger to yourself or others.

11.6   As part of the delivery of the Services your image may be recorded in photographs, images or screenshots by us or other individuals accessing the Services and shared on social media. By purchasing our Services and agreeing to these Terms you are providing your consent for your image to be used. Should you wish to revoke your consent you can do so by emailing us at support@thecoachingmasters.com.

11.7   These clauses shall survive termination.

  1. Testimonials

12.1   When you share comments, information, content, videos, photographs, graphics or images(“Client Content”) with us you are confirming that you have the legal right to share, that it doesn’t infringe any third party rights, and that you grant us permission to use it in any way as part of our business services, which shall include advertising and marketing.

12.2   If you provide any testimonials, reviews or similar(“Review”) then you give permission for us to exhibit, copy, publish, distribute, use on our website or any of our pages, our social media sites or in our advertising and marketing campaigns or email communications, your Review or part of your Review, as we reasonably require to lawfully promote our business. You can amend your consent at any time by emailing us.

12.3   These provisions shall survive termination.

  1. No Guarantee

13.1.   You agree and understand that use of and access to any our Services does not guarantee any particular results or success. During delivery of our Services, we may provide you with access to people, information, resources and support all designed to benefit you but it remains, at all times, your responsibility to take action and to implement the necessary information received and/or any skills or tools shared. Your success and any results are dependent on factors which are outside of our control and we are not able to guarantee that you will achieve any particular results or success.

13.2   Where we share any testimonials or results experienced by other users of the Services these are not intended to represent or guarantee that you will achieve the same or similar results or experience. Your individual success, results and your experience will depend on many factors, including your background, dedication, desire and motivation which are all outside of our control and on this basis, we make no guarantee, representation or warranty with respect to the Services provided.

  1. Non-Solicitation & Non-Competition

14.1.   For the duration of your access to the Services and for a period of 12 months afterwards you agree NOT to:

           14.1.1   Canvass, promote or advertise your products or services to any of our employees or contractors, or use your purchase and access to the Services to canvass, promote or advertise your products or services without our express consent, such consent not to be unreasonably withheld;

            14.1.2   Employ, engage or attempt to induce, employ, solicit or entice away from us any of our employees, or contractors that were engaged, employed or contracted to us at any point during the time of your access to the Services, without our express consent in writing, such consent not to be unreasonably withheld.

  1. Liability

15.1    When you purchase any Service, you acknowledge and agree that:

            15.1.1   These Terms do not constitute or imply any business relationship other than as set out within; and 

            15.1.2   You have not relied on any statement, promise, warranty or representation made or given by or on our behalf.

15.2    Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence or for any fraudulent misrepresentation. 

15.3    We shall not be liable (whether caused by us, our agents, employees or otherwise) to you for:

            15.3.1   Any indirect, consequential or special damages, losses or costs;

            15.3.2  Any loss of profits, business, data, reputation or goodwill or any such anticipated losses;

            15.3.3  Any failure to deliver or provide access to a Service where we are prevented due to a reason beyond our reasonable control; or

            15.3.4  Any losses arising from your choice or use of any Service once delivered.

15.4    We warrant that the Services are of satisfactory quality and reasonably fit for the purposes in which they are intended to be used.

15.5    Save for the warranty set out in the clause above, all warranties and representations are excluded to the fullest extent permitted by law.

15.6    We do not warrant or guarantee that your access to any Service will be:

            15.6.1   Accessible via your particular hardware or software;

            15.6.2  Free from interruptions or errors;

            15.6.3  Free from defects; and/or

            15.6.4  Suitable for your particular business situation or circumstances.

15.7    Our entire liability to you shall be limited to the amount of the Fee paid by you at the time any loss is sustained.

15.8    During the term of your available access to the Service and at any time thereafter, you agree to take no action which is intended, or would reasonably be expected, to harm us, our agents, our contractors or any part of our business or damage our reputation ,or which would reasonably be expected to lead to unwanted or unfavourable publicity to us, our agents, our contractors or any part of our business.

15.9    In the event a dispute arises in connection with the provision of any Service which we are unable to resolve following our internal complaints process or otherwise by mutual consent, then we both agree to submit the matter for mediation by an accredited independent mediator. In the event a resolution is still not possible 30 days following a mediation decision then either of us shall be at liberty to commence legal action, if necessary.

  1. Who We Are And How To Contact Us

16.1.   All Services will be delivered by the Coaching Masters Limited a Body Corporate registered in Hong Kong. Our registered business address is 11/F Unit B Winbase CTR 208, Qiueen’s Road Central Sheung Wan, Hong Kong. If you would like to contact us you can email us via our Website at thecoachingmasters.co/contact.

16.2   If we need to contact you, we will use the email address you provide at the time you purchase of the Service. If you change your contact email address it will be your responsibility to notify us so that we can update our records.

16.3   Where these Terms refer to the provision of notice, this must be provided to us in writing by email via the support function on our Website at thecoachingmasters.com/contact . All emails will be deemed served 48 hours after sending.

  1. General

17.2   In the event any provision of these Terms is deemed to be invalid, or unenforceable for any reason then that provision shall be struck out and the remaining provisions shall remain valid and enforceable.

17.2  All titles and headings used within these Terms are for reference purposes only.

17.3  We shall be entitled to transfer any of our rights and obligations under these Terms at any time without notice to you.

17.4  No failure or delay by either one of us in exercising any of our respective rights under these Terms shall be deemed to be a waiver of that right, and no waiver by either one of us of a breach of any provision of these Terms shall be deemed to be a waiver of any subsequent breach of the same or any other provision.

17.5  These Terms and any dispute or claim arising out of them (including non-contractual disputes of claims) shall be governed by and construed in accordance with the laws of Hong Kong and the courts of Hong Kong shall have exclusive jurisdiction to settle any dispute or claim.

17.6  Where we deem it necessary to vary or modify these Terms (other than any Fee) then we shall notify you of any changes by email and your continued use of your purchased Service will be deemed as your acceptance of any changes. 

17.7  The Contracts (Rights of Third Parties) Act 1999 shall not apply.

 

Thank you for reading these terms and conditions, we can’t wait to work with you and to form a long-lasting working relationship with you.

Kind regards,

The Coaching Masters


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Document name: new terms
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December 10, 2021 3:59 pm BSTnew terms Uploaded by The Coaching Masters - support@thecoachingmasters.com IP 39.46.6.195